In recent events, Apple has found out that a small percentage of iPhone 11’s have been plagued with a display issue which makes it non-responsive to touch. But, the Cupertino giant is offering a fix for it, and that too free of cost for the units affected with this issue.
“Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.”
“If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.”
The ‘iPhone 11 Display Module Replacement Program for Touch Issues’, will provide a completely free replacement to the consumers with faulty touchscreens units which have been manufactured between November 2019 and May 2020 as these might be the units plagued with faulty touchscreens. Also, this replacement program covers affected iPhone 11 units for 2 years after it’s sold.
Apple has put up a dedicated support page for the replacement program where you can check out whether your device is eligible for the free replacement or not, by entering the serial number of your iPhone 11. If it is then you can visit your nearest Apple certified service providers, or Apple Store to get your faulty iPhone 11 repaired, there’s also an option to arrange mail-in service.
Well, India doesn’t have the Apple Store, and even the company’s mail-in service is not available in the country. However, still, Apple is covering the iPhone 11 units sold in the country, but you will have to visit an Apple-authorized service provider to avail the free of cost replacement.
To find your serial number, you just have to open the Settings, then General and About, and there you can find your serial number.
Paid For Your iPhone 11’s Faulty Touchscreen Repair Before
The Cupertino giant is also offering a refund for those who might have the iPhone 11 with the faulty display but got it repaired earlier. So, if you’re one of them, then you can contact Apple for a refund.
Got Broken Display, Then You Might Not Be Eligible For The Free Replacement
If in any case, you have damaged your iPhone or if the display is broken somehow then you might not be able to take benefit of the replacement program. Also, the company notes that you can be charged an additional amount in case of any extra repairs which are not covered under the replacement program.
Lately, several iPhone 12 users are also complaining about the weirdly behaving touchscreen, signal drops, and excessive battery drainage, but Apple hasn’t accepted these issues publicly. But, we do hope that the company is working on rectifying these issues.